8 Good Morning Questions that Create Happiness

1.  What is the most important thing I can do today for my own well-being?

2.  How can I show my love to those I love?

3.  How can I encourage myself and others today?

4.  What can I do to make a positive difference in the lives around me?

5.  How will I sincerely honor my own truth today?

6.  What is my intuition telling me about my current path?

7.  What do I appreciate about my life right now?

8.  What would I like to remember about today?


The Influential Power of Customer Experience

Posted on August 23, 2013

The challenge that brands face with creating positive customer experiences is that customer touch points occur across thousands of employees – CSRs, sales associates, service agents, etc. – and Voice of the Customer feedback comes from a multitude of disparate sources – social media, phone calls, emails, survey – so deriving meaningful insights and executing on strategies can be difficult.

Mindfulness and Leadership

Posted on August 22, 2013


Mindfulness is about paying attention to what is happening in the present moment, a moment in time. It is about focusing attention on the present in a way that allows that moment to be experienced and observed closely. It involves developing the skills to allow yourself to engage actively with whatever is happening at the time, as well as concurrently viewing that moment from a more strategic standpoint.

A mindful leader can reduce disorder by bringing focus and intent to the situation. By acknowledging and accepting change, the leader can step back, observe and respond with composure and purpose.


Can Creatures of Habits Break out of Bad Habits, yes you can!

Posted on March 27, 2013

We all have habits, some are good and some are not so good. We all do love to change something we don’t like about our habits but that requires a lot of effort, displace and motivations. In a recent reading about change, I came a cross what is called the Prochaska Model, which is primarily used in personal training.

The great thing about Prochaska Model is that it divides change process into stages, six to be exact. The important element is to identfy the stage you are at and then follow the strategy to move to next stage. The stages are illustrated in this graph:


Here are more details from the same source:

Stage of Change



Pre-contemplation Not currently considering change: “Ignorance is bliss” Validate lack of readinessClarify: decision is theirs

Encourage re-evaluation of current behavior

Encourage self-exploration, not action

Explain and personalize the risk

Contemplation Ambivalent about change: “Sitting on the fence”Not considering change within the next month Validate lack of readinessClarify: decision is theirs

Encourage evaluation of pros and cons of behavior change

Identify and promote new, positive outcome expectations

Preparation Some experience with change and are trying to change: “Testing the waters”Planning to act within 1month Identify and assist in problem solving re: obstaclesHelp patient identify social support

Verify that patient has underlying skills for behavior change

Encourage small initial steps

Action Practicing new behavior for3-6 months Focus on restructuring cues and social supportBolster self-efficacy for dealing with obstacles

Combat feelings of loss and reiterate long-term benefits

Maintenance Continued commitment to sustaining new behaviorPost-6 months to 5 years Plan for follow-up supportReinforce internal rewards

Discuss coping with relapse

Relapse Resumption of old behaviors: “Fall from grace” Evaluate trigger for relapseReassess motivation and barriers

Plan stronger coping strategies

Hope you find this inspiring each one of us to make the change that will make our life better.

Build your story and you will build your business.

Posted on March 27, 2013

This is a great paper on creating brand story I came across and like to share.. Hope you find it useful.

Storytelling is getting lots of business press these days. And it‘s great to see so much conversation about the persuasive power of stories. We‘ve been struck, however, by the varying and valid definitions of  brand story and storytelling that are being used in business today.


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