1. What is the most important thing I can do today for my own well-being?
2. How can I show my love to those I love?
3. How can I encourage myself and others today?
4. What can I do to make a positive difference in the lives around me?
5. How will I sincerely honor my own truth today?
6. What is my intuition telling me about my current path?
7. What do I appreciate about my life right now?
8. What would I like to remember about today?
The challenge that brands face with creating positive customer experiences is that customer touch points occur across thousands of employees – CSRs, sales associates, service agents, etc. – and Voice of the Customer feedback comes from a multitude of disparate sources – social media, phone calls, emails, survey – so deriving meaningful insights and executing on strategies can be difficult.
Mindfulness is about paying attention to what is happening in the present moment, a moment in time. It is about focusing attention on the present in a way that allows that moment to be experienced and observed closely. It involves developing the skills to allow yourself to engage actively with whatever is happening at the time, as well as concurrently viewing that moment from a more strategic standpoint.
A mindful leader can reduce disorder by bringing focus and intent to the situation. By acknowledging and accepting change, the leader can step back, observe and respond with composure and purpose.
We all have habits, some are good and some are not so good. We all do love to change something we don’t like about our habits but that requires a lot of effort, displace and motivations. In a recent reading about change, I came a cross what is called the Prochaska Model, which is primarily used in personal training.
The great thing about Prochaska Model is that it divides change process into stages, six to be exact. The important element is to identfy the stage you are at and then follow the strategy to move to next stage. The stages are illustrated in this graph:
Here are more details from the same source:
Stage of Change
|Pre-contemplation||Not currently considering change: “Ignorance is bliss”||Validate lack of readinessClarify: decision is theirs
Encourage re-evaluation of current behavior
Encourage self-exploration, not action
Explain and personalize the risk
|Contemplation||Ambivalent about change: “Sitting on the fence”Not considering change within the next month||Validate lack of readinessClarify: decision is theirs
Encourage evaluation of pros and cons of behavior change
Identify and promote new, positive outcome expectations
|Preparation||Some experience with change and are trying to change: “Testing the waters”Planning to act within 1month||Identify and assist in problem solving re: obstaclesHelp patient identify social support
Verify that patient has underlying skills for behavior change
Encourage small initial steps
|Action||Practicing new behavior for3-6 months||Focus on restructuring cues and social supportBolster self-efficacy for dealing with obstacles
Combat feelings of loss and reiterate long-term benefits
|Maintenance||Continued commitment to sustaining new behaviorPost-6 months to 5 years||Plan for follow-up supportReinforce internal rewards
Discuss coping with relapse
|Relapse||Resumption of old behaviors: “Fall from grace”||Evaluate trigger for relapseReassess motivation and barriers
Plan stronger coping strategies
Hope you find this inspiring each one of us to make the change that will make our life better.
This is a great paper on creating brand story I came across and like to share.. Hope you find it useful.
Storytelling is getting lots of business press these days. And it‘s great to see so much conversation about the persuasive power of stories. We‘ve been struck, however, by the varying and valid definitions of brand story and storytelling that are being used in business today.
Janine Shepherd: A broken body isn’t a broken person
“When I let go of what you are,
you become what you might be.”
– Lao Tzu